Filipe Santos

Filipe Alberto de Oliveira Santos

Operations Management | Information Systems

📍 Porto, Portugal 🎓 CTDI Student

Approaches

Proven track record of leading multidisciplinary teams in complex and high-pressure operational settings. Executive management supporting high-impact financial decision-making (ULS São João and 4LifeLAB), aligning administrative processes with corporate governance.

Teams Managed Up to 38 Employees
Analytical Auditing ~60 Dossiers/Week

Operational History

Executive Secretary to the Board of Directors

2019 – Present

Unidade Local de Saúde São João, E.P.E. | Porto

  • Analytical Auditing: Audit of ~60 dossiers per week for public procurement compliance, supporting a global hospital budget of ~800M€/year.
  • Information Governance: Modeling Board decision-making workflows, preventing formal contract errors, and securing data integrity.
  • Stakeholder Management: Coordination of communication and response to regulatory entities (Min-Saude, ERS), central bodies (SPMS, DE), and management of institutional partnerships.

Office Manager (Operational Support)

2023 – Present

4LifeLab - Collaborative Laboratory | Porto

Complete operational coordination and control of the strategic interface between the Executive Committee and the Technical, Financial, and Operations departments of a scientific and technological innovation unit.

Administrative Coordinator (Operations Management)

2016 – 2019

Unidade Local de Saúde São João, E.P.E. | Porto

  • Direct Leadership: Sizing, scheduling, and productivity management of multidisciplinary teams of 34 to 38 employees in 3 high-pressure clinical areas.
  • Process Engineering: Design and development of a custom SQL relational database for HR scheduling, saving hundreds of manual planning hours and adopted as standard.